Shipping policy
All orders will be weekly send out within 1 - 3 days from The Netherlands. We endeavor to process all other orders within these time frames, however during busy sale periods or after a collection launch processing may take a little longer. Please let us know when you have a special request. You will be notified of any shipping delay by email.
Pick up at cakeshop
Can't wait to meet you!
Please let us know when you want to pick up your goodies - because sometimes we are away for delivery
pickup hours:
Tues - Fri: 10am - 6pm
Saturday: 10am - 2pm
Entrance at Hendrick de Keijser school
In the hallway you can ring 1b13
Shipping within The Netherlands
PostNL Domestic Shipping (1-3 Business Days - with Track & Trace Code)
Free shipping on all EU orders over €150
Please note: COVID-19 may cause some delaysInternational Orders
All orders are sent via PostNL (3-20 Business Days - from the time of shipment depending on your location)
Once your parcel has been dispatched you will receive updates via email regarding the progress of your delivery.
Currency, Taxes & Duty
Please note that all payments made on this site are in Euros. For orders being shipped within the EU, prices are inclusive of Tax. International customers are responsible for any local custom taxes and duties. All international packages may be subject to duties and taxes.
Changes To Your Order
Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try our hardest! If you have made an error in your delivery address please email elisabethvalentijn@gmail.com
Customer Service
For all online customer service and order enquiries, email us at elisabethvalentijn@gmail.com
Return policy
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at elisabethvalentijn@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at elisabethvalentijn@gmail.com.
